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Terms of Service

Last Updated: March 27, 2026

These Terms of Service ("Terms") govern your use of the AI-native software development services provided by Sentauri, operating from Colorado, United States (https://sentauri.co), including the Freelance plan, Agency plan, and Expert Support. By engaging our services, you agree to these Terms.

1. Services

Sentauri provides AI-native software development, automation, and consulting services for trades businesses (HVAC, plumbing, electrical, roofing, landscaping, general contracting, and related fields), as described below:

  • Freelance ($999 one-time fee): Delivers one shippable production solution — including a landing page, AI workflow automation, or custom business software — within 45 days. Includes 30 days of email support post-delivery. Sentauri will work to resolve any issues with deliverables post-delivery until resolved, provided issues are within the scope of the agreed service.
  • Agency ($1,999/month, 1-month minimum): Provides a full-stack AI-native developer embedded in your business. Includes unlimited revisions, product strategy and roadmap, integrations and automations, a dedicated ChatOps communication channel, and weekly progress updates. Sentauri continues building indefinitely until you no longer need us.
  • Expert Support ($250 one-time fee): Includes a one-hour expert session, a custom solution development consultation, strategic architecture planning, and 30 days of dedicated support via chat or email. Also includes access to the Sentauri Telegram community channel.

Sentauri will work to achieve the desired outcomes discussed during onboarding but does not guarantee specific business results, as outcomes depend on client systems, information provided, and client implementation of deliverables.

Across all plans, Sentauri absorbs all tooling and tech stack costs — including Claude Code, Bolt.new, Trae AI, Supabase, and other AI-native tools used in service delivery. Clients do not take on these costs during an active engagement.

2. Third-Party Tools and Tooling Costs

Sentauri operates on an AI-native tech stack. The following terms govern how tooling costs are handled across plans:

  • Included Tooling Coverage (All Plans): Sentauri covers all costs associated with AI-native tooling used during service delivery, including but not limited to Claude Code, Bolt.new, Trae AI, Supabase, and other third-party platforms required to build and ship your solution. Clients are not billed for, invoiced by, or exposed to these costs during an active engagement.
  • Freelance — Project Hand-Off and Cost Transfer: Upon delivery of a Freelance project, ownership of the codebase and all associated deliverables transfers to the client. If the client wishes to continue operating or hosting any third-party services used in the project — such as Supabase (database and backend), external APIs, or other platform subscriptions — those ongoing platform costs become the client's responsibility from the point of hand-off. Sentauri does not retain access to or liability for third-party accounts after delivery.
  • Freelance — Hand-Off Documentation: At the time of project delivery, Sentauri will provide documentation identifying all AI-native tooling and third-party services used in the build. This documentation is intended to help clients set up their own accounts, transfer ownership of services, or make informed decisions about which platforms to continue using after hand-off.
  • Agency — Ongoing Tooling Coverage: For the duration of an active Agency subscription, Sentauri continues to absorb all tooling costs associated with ongoing development and service delivery. Agency clients do not need to set up, manage, or monitor consumption on any of the platforms used by Sentauri. There is no setup required, no usage billing passed through, and no cost exposure on the client side. This is an explicit and ongoing included benefit of the Agency plan.

3. Client Responsibilities

Clients must:

  • Provide accurate, complete, and timely information, including access to systems, tools, or data, as needed to deliver services.
  • Participate in onboarding and provide prompt feedback during build and iteration cycles to avoid delays.
  • Implement deliverables or recommendations correctly to achieve intended outcomes.
  • Comply with third-party terms for tools used in service delivery (e.g., Stripe, Cal.com).

4. Payment

Payments are processed via Stripe and due as follows:

  • Freelance: Full payment ($999) due upon booking.
  • Agency: Monthly payment ($1,999) due at the start of each billing cycle.
  • Expert Support: Full payment ($250) due upon booking.

Late payments may result in a pause or suspension of active work. Non-payment may result in termination of services and withholding of undelivered work product.

5. Refunds and Cancellations

Refunds are subject to the following:

  • Agency (Monthly Subscription):
    • Eligible for a 50% refund if cancellation is requested within the first 15 days of the billing cycle
    • No refunds for cancellations after the 15-day period
    • The 15-day period starts on the first day of each billing cycle
    • Refunds will be processed through the original payment method within 5–7 business days
    • Cancel anytime after the 1-month minimum commitment — no long-term contracts
  • Freelance: No refunds after work has commenced, except for unresolved issues that are clearly within the agreed scope of the service, as described in Section 1.
  • Expert Support: No refunds after the session is scheduled.

For subscription cancellations and refund requests, please contact us at info@sentauri.co.

6. Intellectual Property and Code Ownership

Upon completion and final payment, clients receive full ownership of all custom code, configurations, and deliverables built specifically for them. Clients may use, modify, and distribute their deliverables without restriction. Sentauri retains no ongoing claim to client-owned code. Sentauri retains ownership of all logos, trademarks, internal tooling, and proprietary frameworks, which are protected by copyright and trademark laws. Clients may not resell or redistribute Sentauri's own proprietary materials without written consent.

7. Limitation of Liability

Sentauri is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or deliverables, including but not limited to loss of profits, data, or business opportunities. Our total liability is limited to the amount paid for the specific service engagement giving rise to the claim.

8. Termination

Either party may terminate services with 30 days' written notice, subject to refund policies in Section 5. Sentauri may terminate immediately for non-payment, breach of these Terms, or misuse of deliverables.

9. Dispute Resolution

Disputes shall be resolved through good-faith negotiation. If unresolved, disputes will be subject to binding arbitration in Colorado, United States, under the rules of the American Arbitration Association (AAA). Governing law is the law of the State of Colorado.

10. Changes to Terms

We may update these Terms periodically. Clients will be notified of significant changes via email or website notice. Continued use of our services after notice constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please contact us at info@sentauri.co.